Shop Policies/Faqs

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order*, after which it’s shipped out. The shipping time depends on your location, and shipping method chosen at checkout.

*This doesn’t apply to custom orders, which can take longer to fulfill.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with me, please help me out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with me at GomiWorld.Art@gmail.com with your order number.
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Orders

How do I track my order?

You’ll receive a tracking link, via email, when your order ships out. If you have any questions regarding your shipment, email me at GomiWorld.Art@gmail.com.

I received a wrong/damaged product. What should I do?

I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at GomiWorld.Art@gmail.com within 7 days of delivery with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

Returns, Exchanges

I don’t offer returns for “Buyer’s Remorse.” However, if something is wrong with your order (see “Wrong/Damaged Product” above) please let me know, by contacting me at GomiWorld.Art@gmail.com. I will work with you to the best of my ability, to resolve your issue.

Wrong Address / Unclaimed Merchandise

Wrong Address – If you (the customer) provide an address that is considered insufficient by the courier, the shipment will be returned. You (the customer) will be liable for reshipment costs once I have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned and you (the customer) will be liable for the cost of reshipment (if and as applicable).

The following items cannot be returned or exchanged:

  • Face Masks
  • Digital Downloads
  • Custom or Personalized Items
  • Intimate Items (such as swimsuits, undergarments, underwear, etc.)

Conditions of Return

If the item or items are not returned in their original condition, the buyer is responsible for any loss of value, and no exchange or credit will be awarded.

Payments / Privacy

GomiWorld uses Stripe to process payments. Stripe keeps your payment information secure. GomiWorld never receives your credit card or payment information.

Questions About Your Order?

Please contact me at GomiWorld.Art@gmail.com if you have any problems with your order. I want you to be happy with the product(s) you receive.